Visual Element:

• A timeline slider customers can scroll through, showing key stages:
• Order Received → Processing → Shipped → Customs → Out for Delivery → Delivered.

Processing Time:

• We confirm and prepare your order within 1-3 business days.

Estimated Delivery Times:
Europe: 7-14 business days.

United States: 10-20 business days.

Rest of the World: 14-30 business days.

• Interactive Feature:
• A delivery estimator calculator that adjusts based on the customer’s region and item selection.

“The beauty of each piece lies not just in its design but in the care taken to bring it to you.”

In rare cases of delays, we prioritize keeping you informed and resolving issues swiftly.

Visual Element:

• An interactive chatbot feature where customers can report delays or get immediate updates about their order.

Our Approach:

Timely updates on the progress of your order.

Solutions tailored to your needs—whether that’s expedited action or a replacement.

• FALMO’s Assurance:
  
• Full refunds or replacements for lost or significantly delayed shipments.

“Even when the unexpected happens, your peace of mind remains our most important goal.”

Your jewelry is a treasure, and we treat it as such. Every order is carefully packaged to ensure it arrives in perfect condition.

• Visual Element:
• A video unboxing demo showcasing FALMO’s branded, secure, and elegant packaging.
• What to Expect:
• Luxurious branded packaging to complement the beauty of your jewelry.
• Discreet outer packaging for security during transit.

“From the artisan’s studio to your hands, every detail is safeguarded with care.”

For those special occasions that can’t wait, we offer expedited shipping options where available.

• Interactive Feature:
• A dropdown menu on the product page to check if expedited shipping is available for specific items or regions.
• How to Request Expedited Shipping:
• Reach out to our customer service team to explore options and rates.

“For the moments that matter most, we ensure your treasures arrive just in time.”

Yes! You can follow your jewelry’s journey from the moment it leaves our hands to when it arrives at yours.

• Visual Element:
• A live tracking dashboard embedded into the customer’s account portal, showing real-time updates on their package status.
• How to Track:
• Use the tracking number provided in your shipping confirmation email.
• Log into your account for detailed updates.

“Your jewelry’s journey is a story of care, precision, and trust. Track its progress every step of the way.”