🕒 Track Your Order Journey

From our hands to yours, every step matters.

Timeline Slider

Use the slider below to see where your order is in its journey:

Order Received → Processing → Shipped → Customs → Out for Delivery → Delivered

📦 Processing Time

We confirm and prepare your order within 1–3 business days. Each item is carefully packed to ensure it arrives beautifully and safely.

🌍 Estimated Delivery Times

Once your order is processed (within 1–3 business days), delivery times are as follows:

London:8 business days

Canada: 11 business days

💬 Delays & Support

In rare cases of delays, we prioritize keeping you informed and resolving issues swiftly.

🤝 Our Approach

Timely updates on your order’s progress.

Solutions tailored to your needs—whether that’s expedited action or a replacement.

🛠️ Visual Element

An interactive chatbot is available to report delays or receive real-time updates. Quick answers, human help when needed.

🔒 FALMO’s Assurance

We offer full refunds or replacements for shipments that are lost or significantly delayed.

🎁 Packaging with Purpose

Your jewelry is a treasure, and we treat it as such.

Every order is carefully packaged to ensure it arrives in perfect condition.

🎥 Visual Element

A video unboxing experience highlights FALMO’s secure, elegant, and thoughtfully branded packaging.

✨ What to Expect

Luxurious branded packaging that reflects the beauty of your jewelry.

Discreet outer packaging to protect your order during transit.

📦 Track Your Jewelry’s Journey

Yes! You can follow your jewelry’s journey from the moment it leaves our hands to when it arrives at yours.

✨ How to Track

Use the tracking number provided in your shipping confirmation email

Log into your account for real-time updates and detailed tracking info

🔍 Visual Element

A live tracking dashboard is available in your account portal, showing up-to-date progress of your order—every step of the way.